Coronavirus (COVID-19) Infection Prevention & Control Policy




In Mind and Body Ltd


We have missed being able to offer you the treatments that we know you love and need, and we are looking forward to seeing you again as soon as possible. We want to try and ensure that we are there to support you and continue to offer the highest standard of service possible.


Our priority is to keep you as safe as possible, and prior to re-opening all of our services, we have implemented a number of changes which we would like to make you aware of. During the time we have. Not been delivering a bulk of our services, we have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. We have since made a number of changes in the way that we operate that you will notice when you next book with us.


Booking Appointments


If any of our staff feel ill or have symptoms of C0VlD-19, they will self-isolate immediately and not will be delivering any of our services. This may mean that we have to cancel your appointment at short notice. We appreciate that this may be inconvenient, but it is done entirely for your own safety. If your appointment is cancelled, you will be able to re-book again or ask for a full refund / voucher.


If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise us as soon as possible. We have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to illness/ other.

Before your treatment


All of our therapists always uphold strict hygiene practices. However, in light of recent events our therapists will be slightly adapting to ensure extra precaution is taken


All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety. 


Wherever possible we will utilise environmentally, friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.

We will understand and not be offended if you wish to wear a facemask during your therapy treatment.


Please don’t be surprised or upset if our staff use personal protective equipment (PPE) during your during your treatment. This may include facemasks / aprons where appropriate.


We can confirm that the laundering of towels and clothing is a priority we can assure you that all laundry is washed at 60 degrees C


All disposable items are bagged and safely removed after any treatments between and between each client / every day.


Our treatments


We have carried out a risk assessment on all treatments and we are confident that we can continue to provide these safely.


During your treatment


Our team understand the importance of hand hygiene and we will ensure that we wash our hands in according with NHS recommendations before the start of your treatment.


We will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments, please let us know and we will do what we can to satisfy you.


After the treatment


All of these procedures have been implemented for your safety and that of our team. We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.


Thank you for your understanding.


Natasha Rhone

Founder of In Mind and Body


3rd June 2020

Tel: 020 7873 2073

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Registered Address: 71-72 Shelton Street, Covent Garden, London, WC2H 9JQ. Registered in England Number: 11861067
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